When a hospitality business faced serious disruption and its insurer challenged the value and scope of its claim, we stepped in to take control of the dispute. Our role was to present the evidence clearly, respond firmly to repeated requests for further information, and keep pressure on the other side to move the matter forward. Through careful negotiation and a strategic approach, we helped protect the client’s position, strengthen the claim and work towards resolution without unnecessary court action.
RLK reviewed the client’s claim and supporting evidence, challenged delays in the claims process, and strategically managed requests for further information. We kept the focus on the key issues in dispute, led settlement negotiations following the insurer’s acceptance of cover in principle, and protected the client’s position ahead of a critical deadline, allowing negotiations to continue while preserving their legal rights.
For more than six years, RLK Solicitors has been at the forefront of Business Interruption Insurance disputes, helping businesses challenge insurers that have delayed, disputed or undervalued claims. Our team has acted in some of the UK’s most significant Covid-19 insurance cases, including securing a landmark victory for more than 300 businesses in the Salon Gold Arbitration.
Today, we continue to fight for policyholders across the UK. Our ongoing work on unresolved business interruption claims has recently been featured by BBC News, BBC Midlands Today and BBC Radio Nottingham, highlighting the thousands of businesses that may still have valid claims.
If your insurer has rejected losses or refused to explain how it has assessed your claim, do not assume its decision is final. Our specialist team can review your position, challenge your insurer’s approach and help you pursue the compensation your business is entitled to.
Trust RLK to challenge your insurer. Contact our specialist team today to discuss your claim.
Chris has a strong background in insurance-based Civil Litigation and is Head of the Insurance Litigation department. Chris brings a sharp commercial mindset to his work, having spent time in the legal team of a major insurer and working in-house with FTSE 250 companies and international insurers. His expertise in Civil Litigation has earned him recognition in the Legal 500, and he is known for his meticulous attention to detail, commitment, and approachable client service.
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