Solicitors with GRIT.

Complaints Handling Procedure for Clients

Our aim is to offer all our clients an efficient and effective service at all times. We hope that you will be pleased with the work we do for you. However, should there be any aspect of our service with which you are unhappy, please raise your concern in the first place with the fee earner dealing with your matter. If you still have queries or concerns or you feel uncomfortable raising it with the fee earner, please contact one of our Directors, Satish Jakhu or Chris Guy, to whom any final difficulty can be reported. Your complaint can be made via telephone, email or letter.

We aim to deal with your complaint as soon as possible, we have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman.

Telephone: 0300 555 0333

Overseas: +44 12 245 3050

Web site address: www.legalombudsman.org.uk

Email: enquiries@legalombudsman.org.uk

In writing: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ

www.legalombudsman.org.uk

Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint and this must be within one year of the act or omission or from when you should have realised there was an issue.

What to do if you’re unhappy with our behaviour

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. Click here to visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.
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Your Solicitors with GRIT.

0121 450 7800

Who We Are

About RLK.

We combine creative thinking with an unshakable commitment to your success. We focus our efforts on you.

Stay up to date with all our latest news.

26 Calthorpe Road, Edgbaston, Birmingham B15 1RP
enquiries@rlksolicitors.com
103 Colmore Row,
Birmingham B3 3AG
enquiries@rlksolicitors.com

RLK Solicitors Ltd is registered in England and Wales under company number 7189629 and is authorised and regulated by the Solicitors. Regulation Authority under SRA number 522998.

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