Privacy Policy

1. Introduction

RLK Solicitors (the ‘Business’) understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, (www.rlksolicitors.com) (‘Our Site’) and only collect and use your personal data as described in this Privacy Policy. Any personal data we collect will only be used as permitted by law.

Please read this Privacy Policy carefully and ensure that you understand it. 

This Privacy Policy should be read in conjunction with the Terms and Conditions and Cookie Policy.

2. Information About Us

Our Data Protection Officer is Chris Guy who is responsible for this policy, and we are regulated by the Solicitors Regulation Authority.

All personal information that we may use will be collected, processed, and held in accordance with the provisions of UK General Data Protection Regulation (UK GDPR), which sits alongside the Data Protection Act 2018 (DPA 2018).

If you have any questions about our Privacy Policy you can email us at enquiries@rlksolicitors.com.

3. What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site.

Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

4. What Is Personal Data?

Personal data is defined by the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018 (collectively, the Data Protection Legislation) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

5. What Are My Rights?

Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:

• The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in section 10 (How Do I Contact You?).
• The right to access the personal data we hold about you. Section 10 (How Do I Contact You?) will tell you how to do this.
• The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in section 10 (How Do I Contact You?) to find out more.
• The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in section 10 (How Do I Contact You?) to find out more.
• The right to restrict (i.e. prevent) the processing of your personal data.
• The right to object to us using your personal data for a particular purpose or purposes.
• The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
• The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
• Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in section 10 (How Do I Contact You?).

It is important that your personal data is kept accurate and up to date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.

Further information about your rights can also be obtained from the Information Commissioner’s Office.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information

Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in section 10 (How Do I Contact You?).

6. What Personal Data Do We Collect and How?

Subject to the following, we may collect personal data from you in various ways:

• Website Submissions: If you submit an enquiry, request, or application via our website, we may collect your name, email address, telephone number, and any other details you provide in the submission form.
• Telephone Contact: If you contact us by phone, we may collect your name, telephone number, and any other personal details shared during the conversation. Calls may be recorded for quality assurance, training, or legal purposes, in accordance with applicable laws.
• Email Correspondence: If you email us, we may collect your name, email address, phone number (if provided), and any other personal information you include in your message.
• Cookies: Our website uses third-party cookies to improve your experience. For more information, please see our Cookie Policy.

For the purposes of the UK General Data Protection Regulation (UK GDPR), RLK Solicitors is the data controller for any personal data we process when you engage with us via these channels.

The lawful basis under the UK GDPR that allows us to use such information is Article 6(1)(f), which permits us to process personal data when it is necessary for the legitimate interests of our business, such as responding to your enquiries, providing legal services, and maintaining records of your interactions with us.

7. How Do You Use My Personal Data?

We use your personal data in the following ways:

• To respond to enquiries or requests made via the website, email, or phone.
• To contact you about legal services you have requested, provide updates, or follow up on consultations.
• To maintain accurate records of your communication with us, for administrative, legal, and compliance purposes.
• To improve the performance of our website by analyzing user behaviour through tools such as Google Analytics, which may involve the use of third-party cookies.

For example, if you submit an enquiry via our website, we will use your contact details to respond. Similarly, if you call us, we will store your phone number and any relevant details discussed in the call.

We will not share your personal data with third parties unless it is necessary for providing our services, such as storing data on secure servers or using trusted third-party services that assist in our business operations.

Where we collect any personal data, it will be processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under the Data Protection Legislation at all times. For more details on security see section 8 (How and Where Do You Store My Data?), below.

As stated above, we do not generally collect any personal data directly from you, but if you contact us and we obtain your personal details from your email, we may use them to respond to your email. The other technical data referred to above is necessary for the technical operation of Our Site.

We will not share any of your personal data with any third parties for any purposes other than storage on an email and/or web hosting server.

8. How and Where Do You Store My Data?

We will only store your personal data in the UK. This means that your personal data will be fully protected under the UK GDPR and other applicable UK data protection laws.

9. How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in section 10 (How Do I Contact You?).

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

10. How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, you should email us at enquiries@rlksolicitors.com.

Alternatively, you can call us directly at 0121 450 7800.

Please ensure that you have your details ready when contacting us so we can assist you efficiently.

11. Changes to this Privacy Policy

We may change this Privacy Policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up to date.

Any printed version of this policy should be considered obsolete.