Complaints Handling Procedure for Clients

Complaints Handling Procedure for Clients

Our aim is to offer all our clients an efficient and effective service at all times. We hope that you will be pleased with the work we do for you. However, should there be any aspect of our service with which you are unhappy, please raise your concern in the first place with the fee earner dealing with your matter. If you still have queries or concerns or you feel uncomfortable raising it with the fee earner, please contact one of our Directors, Satish Jakhu or Amrit Bhogal, to whom any final difficulty can be reported. Your complaint can be made via telephone, email or letter.

We aim to deal with your complaint as soon as possible, we have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman.

Telephone: 0300 555 0333

Overseas: +44 12 245 3050

Web site address: www.legalombudsman.org.uk

Email: enquiries@legalombudsman.org.uk

In writing: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ

www.legalombudsman.org.uk

Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission or three years from when you should have known about which you are complaining occurring (or you becoming aware of it).

What to do if you’re unhappy with our behaviour

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. Click here to visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.

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