Our aim is to offer all our clients an efficient and effective service at all times. We hope that you will be pleased with the work we do for you. However, should there be any aspect of our service with which you are unhappy, please raise your concern in the first place with the fee earner dealing with your matter. If you still have queries or concerns, please contact our client services manager, Satish Jakhu to whom any final difficulty can be reported. We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman.
Telephone: 0300 555 0333
Overseas: +44 12 245 3050
Web site address: http://www.legalombudsman.org.
In writing: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ
Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission or three years from when you should have known about which you are complaining occurring(or you becoming aware of it).
· We will aim to communicate with you by such a method as you may request. We may need to virus check disks or e-mail. Unless you withdraw consent, we will communicate with you and others when appropriate by e-mail or fax but we cannot be responsible for the security of correspondence and documents sent by e-mail or fax.